Return and Refund Policy

Welcome to Anime Gifting Domus!

We take pride in providing high-quality anime merchandise and ensuring customer satisfaction. Please review our return and refund policy to understand your rights and our procedures regarding returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Items must be in their original condition and packaging.
  • Returns must be requested within 10 days of the delivery date.
  • Proof of purchase, such as an order number or receipt, is required.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Personalized or custom-made products.
  • Sale or clearance items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team at support@anime.giftingdomus.com with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Prepare Your Return: Pack the item securely in its original packaging and include a copy of the receipt and the RMA number.
  4. Ship the Item: Return the package to the address provided in your RMA instructions. Please note that you are responsible for shipping costs unless the return is due to our error.

3. Refunds

Refunds will be processed once we receive and inspect the returned item. We will notify you via email when your return is received and your refund is processed.

Refund Method

Refunds will be issued to the original payment method. Please allow 5-7 business days for the credit to appear on your account.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and will cover the shipping costs for the return and replacement.

6. Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at:

  • Email: support@anime.giftingdomus.com
  • Phone: 9672872126
  • Address: Kota, Rajasthan (324001)

7. Changes to Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and your continued use of our site after any changes constitutes your acceptance of the new policy.

Thank you for shopping with Anime Gifting Domus. We appreciate your business and strive to ensure you have a positive experience.

Feel free to adjust any contact details or specific procedures to better fit your operations.